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NEW QUESTION # 19
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 correct answers to this question.
Answer: A,C,D
Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), the object list for a contract item specifies covered objects:
* Equipment: Individual equipment (e.g., serialized assets) can be assigned to track service coverage.
* Product: Materials or service products covered under the contract are listed.
* Functional location: Locations where services are performed can be included in the object list.
* Equipment bill of material: BOMs are referenced separately, not directly in the object list.
* Document: Documents are managed via Document Management System (DMS), not as contract objects.This is configured in the service contract item details."Assign equipment, products, and functional locations to the object list of a service contract item." (SAP Help Portal, Service Contract Management).
NEW QUESTION # 20
In which customizing activity do you define service contract determination for service orders?
Answer: C
Explanation:
Service contract determinationlinks a service order to an applicable contract for pricing or SLA. The correct answer isDefine Settings for Transaction Types (C), found in SPRO # Service # Transactions. Let's explore.
Why This Activity?
In "Define Settings for Transaction Types," you configure the service order type (e.g., "ZSER") to automatically determine a service contract. This includes settings like "Contract Determination" (e.g., by sold- to party, object) and the determination procedure. For example, a rule might check the equipment in the order against active contracts.
Why Not the Others?
* A & D:Item category settings focus on item-level behavior, not contract determination.
* B:Defines the transaction type structure, not its determination logic.
Example:
Service order type "ZSER" set to determine contract "C001" based on equipment "E001."
"Service contract determination for service orders is defined in the 'Define Settings for Transaction Types' activity."
NEW QUESTION # 21
What are possible steps in an in-house repair process in SAP S/4HANA Cloud Private Edition, Service? Note:
There are 3 correct answers to this question.
Answer: A,B,C
Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition, Service involves handling customer repair requests and processing returned objects. Key steps include:
* Perform a pre-check for an in-house repair and make a decision: A pre-check assesses the repair object's condition to decide whether to proceed with repair, reject it, or take other actions. This is a standard initial step.
* Post a goods receipt for a returned object: When a customer returns a defective item, a goods receipt is posted (e.g., via transaction MIGO or a service order), creating a repair object in the system.
* Create an in-house repair for a repair request from a customer: This step involves creating a repair order (e.g., transaction type REPA) based on a customer's request, initiating the process.
* Generate a repair object based on the repair order status: Repair objects are not generated from order status; they are created upon goods receipt or manually.
* Create an in-house repair after a pre-check for a repair object: While a pre-check precedes repair, the repair order is typically created first, not after the pre-check as a separate step.These steps align with the SAP Best Practices for in-house repair."The in-house repair process includes performing a pre- check, posting goods receipt for returns, and creating a repair order based on customer requests." (SAP Signavio Process Navigator, In-House Repair).
NEW QUESTION # 22
When creating a service transaction, which settings are mandatory for the system to propose a service organization? Note: There are 2 correct answers to this question.
Answer: A,C
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, the system can propose aservice organizationfor a service transaction (e.g., service order). The mandatory settings areAandB. Let's break this down.
Service Organization Proposal:
The service organization is the unit responsible for service execution (e.g., a regional service team). The system proposes it based on customizing.
* Allow the organizational unit to be determined (A):This setting, typically in the transaction type configuration (e.g., SPRO # Service # Transactions), enables the system to automatically determine the organizational unit (service organization) based on predefined rules (e.g., from the technical object or customer).
* Set the service organization function (B):This defines the organizational unit's role as a "service organization" in organizational management (e.g., via transaction PPOME). It's flagged with a specific function (e.g., "Service Org") to link it to service processes.
Why Not the Others?
* C:Assigning a sales area to a service order type is for sales integration, not service organization determination.
* D:Defining a sales area is a prerequisite for sales processes, not mandatory for service organization proposal.
Example Configuration:
In SPRO, under "Define Transaction Types," you enable "Org. Unit Determination." Then, in PPOME, you set a unit as a service organization with the appropriate function.
"To propose a service organization, you must allow organizational unit determination and set the service organization function in customizing."
NEW QUESTION # 23
What are the prerequisites when creating a configurable product? Note: There are 2 correct answers to this question.
Answer: A,B
Explanation:
Aconfigurable productin SAP S/4HANA Cloud Private Edition, Service allows customization via variant configuration. The prerequisites are:
* Assigning a variant class to a product (A):A variant class defines the configurable characteristics (e.
g., size, color) and is assigned to the product master.
* Creating a configuration profile (D):The configuration profile links the product to its variant class and defines the configuration logic (e.g., dependencies).
* B:Characteristics are defined separately and linked via the variant class, not directly as a prerequisite.
* C:Characteristics are not assigned to serial numbers; serial numbers track instances, not configurations.
"Creating a configurable product requires assigning a variant class to the product and creating a configuration profile to enable variant configuration."
NEW QUESTION # 24
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